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Address: 920 Lygon Street, Carlton North, Victoria, 3054, Australia

Postal Address: PO Box 61, Carlton North, Victoria, 3054, Australia

Tel: + 61 3 9389 7000

Fax: + 61 3 9389 7050

Email: info@enoteca.com.au

 

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Terms and Conditions

General Terms & Conditions

In these Terms and Conditions “we” and “us” refers to L. Di Santo Pty Ltd trading as Enoteca Sileno and “you” means you the customer. “Products” means any goods supplied by us to you and “Order” means a purchase order for Products placed by you and as varied in writing from time to time by the parties.

These Terms and Conditions together with your Order constitute the entire agreement between us and you for the supply of Products. The agreement can only be varied in writing by letter or email.

Legal Capacity to Transact
If you are under the age eighteen (18) years you cannot place an Order with our online store. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.

WARNING: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000). For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)

Placing Your Order
When you place an Order with us via our website or over the telephone you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

Information contained on our website constitutes an invitation to treat. No information on our website constitutes, or should be deemed as, a guarantee that we can supply any product, however, we will make every effort to supply products to you.

If we cannot process or accept your Order after payment is received we will contact you by email or telephone

We will notify you that your Order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your Order has passed our internal validation procedures for verifying the bona fides of each Order placed, for the purpose of preventing credit card or payment fraud.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel Orders in our sole discretion.

Payment Methods and Processing
We currently accept payment by Visa, MasterCard and American Express. Payment processing will not begin until we receive all the information we need.  You may be required to provide further identification for additional security reference checks.

GST
Our purchases include GST where applicable.

Prices
We reserve the right to change prices for products displayed on our website at any time before you place an Order.

The price of products shown excludes shipping costs. Shipping cost is shown separately on the product page and is set at a flat rate Australia wide.

Delivery of Your Products

We choose Fastway Couriers and Australian Post to deliver our Products in optimal condition, especially for Orders of wine and other glass packaged Products. Please note that couriers will not deliver to a Post Office Box number. 

During busy periods such as Christmas and Easter, delivery may take up to 5 working days from the date your payment is processed, however we do not guarantee that we will deliver within this time frame.

We will make every effort to deliver your Order according to the estimated delivery times. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Please take care to enter your delivery address accurately and completely, as we will not take responsibility for any deliveries which are lost as a result of incomplete or incorrect details.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order confirmation. If no-one is available to take delivery of your Products, our carrier (Fastway Couriers or Australia Post) will leave a card so you can pick-up from the Fastway depot or Post Office.  Title and risk of loss to all Products will pass to you on delivery.

Consumer Guarantees
If any Products supplied under this agreement are supplied to you as a “consumer” of goods or services within the meaning of that term in the Australian Consumer Law (as amended) or relevant state legislation, you will have the benefit of certain non-excludable rights and remedies in respect of the Products. Nothing in these terms and conditions excludes or restricts or modifies any condition, warranty, right or remedy which pursuant to the Australian Consumer Law or similar legislation is so conferred.

If the Products are products not ordinarily acquired for personal, domestic or household use or consumption, under section 64A of the Australian Consumer Law and similar provisions of relevant state legislation, we limit our liability to payment of an amount equal to the lowest of the cost of replacing the Products or supplying equivalent Products, the cost of repair of the Products and the cost of having the Products repaired or replaced.

General
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without our prior written consent. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

We reserve the right to change the Terms and Conditions of sale at any time.

None or our employees or agents have the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure
Subject to any of your statutory rights under the Australian Consumer Law and relevant state legislation, we are not liable for any default or failure in performance of our obligations pursuant to this agreement resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials including ink, chemicals and paper, labour or transportation or any other cause beyond our reasonable control.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria  and shall be subject to the non-exclusive jurisdiction of the courts of Victoria. 

Disclaimer
Although every effort has been made to ensure the accuracy of the information and data contained on this web site, visitors to the site should note that this information and data is subject to change without notice, and its use, for whatever purpose is at your sole risk. No warranties, either express or implied are provided by us and all promotional deals and offers are subject to terms and conditions which may vary from time to time and to the availability of stock.
Our agents, officers and employees: 1. Make no representations, expressed or implied, as to the accuracy of the information and data contained on this site. 2. Accept no liability for any use of the said information and data or reliance placed on it. 3. Make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose; and 4. Make no warranties that the said information and data is free of infection by computer viruses or other contamination.

©Copyright
No contents or images on this website can be reproduced without our written permission.

RETURNS POLICY

Contact Us

Enoteca Sileno
920 Lygon Street, Carlton North 3054 VIC Australia
OPEN: M-F 9am-6pm, Sat 9am - 5.30pm

T: 03 9389 7000

ABN: 73 004 756 834